If you’ve paid someone online in the last few months, you’ve probably encountered Confirmation of Payee (CoP). Confirmation of Payee is a new security check introduced by Pay.UK to reassure anyone banking online that they are actually sending money to the right person.
It’s hoped CoP will stop people accidentally sending payments to the wrong account and also reduce bank transfer fraud. Banks like RBS and Lloyds started implementing CoP back in March 2020, and since the end of June the main high street banks and other financial institutions have also joined in.
- Lloyds Banking Group
- Royal Bank of Scotland Group (including NatWest)
- HSBC Group (excluding M&S Bank)
- Nationwide Building Society
CoP checks the details for Faster Payments and CHAPS. The checks will take place whenever a new payee is set up or an existing one is amended - these are the processes where there’s a higher risk of fraud or mistakes creeping in. They don’t currently check BACS payments, including Direct Debits.
How does it work?
When someone tries to make an online payment to a new payee, there's an extra check to make sure the account name entered matches the account details (sort code and account number).
There are four possible outcomes:
- Yes, exact match – the details match and you can proceed with the payment.
- Partial or close match – some of the details are incorrect so look for spelling mistakes.
- No match – the details don’t match so cancel the payment until you’ve made further checks.
- No name check – it has not been possible to check the name eg because the receiving bank doesn’t offer CoP.
If the outcome is “No name check”, the sender will get a warning that the account can’t be verified, and they’ll be asked if they want to continue with the payment.
What about ANNA?
We're not currently part of the scheme. That means that when a customer pays you for the first time, they might see a warning with the ‘No name check’ outcome.
Is it safe to send a payment to ANNA?
Absolutely. We’re not currently part of the CoP Scheme, but it’s still perfectly safe to send payments to ANNA Accounts.
The CoP check is designed to notify the sender, not to stop any payments, so it should be always possible to proceed with a payment to an ANNA account, though the option to continue with the payment might be not the first one suggested in their online banking.
We realise it can be concerning to see the ‘No name check’ warning and we’re looking at how we can help with it. We suggest that you speak to anyone paying you by bank transfer and reassure them that as long as they’re using the right sort code and account number, there’s nothing to worry about.
Example error message screenshots
About the author
Vic is the Social Digital Manager at ANNA and has a world of experience managing online communities. He looks after all our social media channels and regularly catches up with our customers. You’ll see him around when you pop along to any of our customer events. Fun fact: Vic’s pet tortoise, Toby, has more Instagram followers than he does.Read more of Vic's writing