The legal stuff
- Customer Support through chat in the app.
- Post: Brunel House, 2 Fitzalan Road, Cardiff, Wales, CF24 0EB
- Email: email@example.com
- We will send you a prompt written acknowledgement to advise you that we have received the complaint and are dealing with it if we are unable to resolve your complaint within 3 business days following the day on which it is received.
- A full and final response will be issued within 15 business days from the date we receive your initial complaint, setting out our understanding of your concerns and a possible resolution.
- If we are unable to issue our full and final response within 15 business days, we will write to you to update you on the progress of your complaint and the expected resolution date, where possible.
- If you prefer, or if you feel you have additional information to support your complaint, let us know as we would welcome the opportunity to help resolve the matter in full.
- Alternatively, you may choose to refer your complaint to the Financial Ombudsman Service for an impartial review and would need to do so within 6 months of our final response:
Financial Ombudsman Service
|0800 023 4567 or 0300 123 9123