Direct debits are live on all accounts

We have finally completed the setup and testing of Direct Debit functionality with our payments platform partner Railsbank. This is the culmination of the long process to once again make Direct Debits available to all ANNA Money customers.

How do I set up a Direct Debit again?

To set up a Direct Debit, start typing “Set up Direct Debit” in the ANNA Money chat, or choose “How can I set up a Direct Debit?” in the Thunderbolt menu. There you’ll find all the information you need to give your business partners so they can set up payments from their side.

Please bear in mind that Direct Debits take 5 working days to confirm, so they need to be set up well in advance of the day the charge needs to be made.

You can read detailed instructions on how to set up Direct Debits in our help centre.