24/7 support status

Support status and uptime

You shouldn’t have to wait hours to speak to your bank. That’s why we have a team of award-winning customer service agents based in Cardiff. They’re online 24/7 every day, including Christmas Day.

Got a question? Just chat with us in the app and we’ll get back to you in a minute. Sounds better than waiting for hours, doesn’t it?

Banking services running as normal
No known issues

Current time to chat to a human

Last 6 hours (median)
110s

How long was the wait?

Last 12 months median answer times
Canvas

What if I need to chat at 3am?

Last 30 days average answer times
Daytime0m 53s
Monday to Friday, 8am-8pm
At night1m 00s
Monday to Friday, 8pm-8am
Weekends0m 51s
Saturday and Sunday
Reviews from customers
Nil Wil
I love the whole concept of ANNA. It’s modern, fast, user friendly and suits my business requirements. I was really impressed with the way they handled the recent wirecard problems with speed and professionalism. What could have been a real disaster, they averted and made a much smoother process. Well done ANNA
Facebook, 1 July 2020
Louise Campbell
Simple and effective with someone online to support at all times Perfect
Google Play Store, 24 April 2020
AscentiScot
I use ANNA Bank for my business and think it is great. No more waiting on phones. Answers within seconds and it usefully reminds me to photograph receipts with is very userful for me as I have a tendency to lose smaller receipts. Would love it even more if it would integrate with QuickBooks.
Apple App Store, 13 April 2020
Conor Dormon
Customer service is excellent. They respond in 30 seconds and sort your problem. Highly recommend great staff great bank
Trustpilot, 18 May 2020
Sisters Network Project
From signing up, the team helped me to process the application in the weekend and within the hour. First I thought it was an automated bot, but i was surprised to see that I was actually speaking to an actual person. Their customer service is brilliant and helpful and best part is that they are available 24/7.
Trustpilot, 17 May 2020
Locky Smith
Decent so far, been with them 5 months and nothing but helpful... always on hand to help Great service
Trustpilot, 28 April 2020
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